Shipping Policy

Processing Time

Current Processing Time: 7 working days


Postage times: Special Delivery, Tracked 24, Tracked 48 & International Tracked and Signed are AFTER the current processing time as stated at checkout and once you have received your dispatch notification.


Delivery Information

We aim to ship all orders as quickly as possible. However, our current processing time is up to 7 working days.  Please note this does not include bank holidays or weekends (Saturday or Sunday). Although we aim to get all orders dispatched within 7 working days there may be occasional delays due to several reasons. If this is the case, you will be notified and will be offered a refund if you feel the delay means you no longer require your order. We can only apologise for this and try our very best to avoid processing time delays. (This applies to processing time delays only.)

Once your order has been made and is ready for dispatch it is then posted via your chosen postal method. All our postage options are tracked, once your order is dispatched you will receive an email with your tracking number attached, please use this to track your delivery.


Please note: Royal Mail continue to run at increased demand so please remember delays are possible. Royal Mail ask that you wait up to 21 working days after the parcel was posted before you assume a parcel is missing. If you have any question regarding your delivery, you should email, messages regarding orders and delivery details should not be sent via our social media sites, they are for marketing purposes only.


Personalised Orders:

Each order is individually designed and made at Plum’s HQ and personalised especially for you. This requires time to ensure quality is maintained. Our current processing time will always be displayed at the top of our website. Please ensure you take this into account before ordering, you will have agreed to understanding the current processing times upon placing your order. The processing time is the estimated time for your product to be dispatched, this does not include additional postage time. All orders are dispatched via Royal Mail and sent by tracked services. We cannot be held responsible for any delays caused by Royal Mail. 

If you are ordering a gift, and you require it earlier than our estimated processing time, please ensure you contact us prior to placing your order so we can confirm whether we are able to accommodate your order. It is important to contact us prior as once you have placed an order you have to agree to the current processing times. Unfortunately, if you place an order which is required earlier than our current processing time and you don't make prior contact with us requesting an earlier date.


Please ensure you check you have provided the correct shipping details including door number, street name and postcode within the shipping details section. Failure to do so could result in your order being posted but Royal Mail being unable to deliver. In this instance, you would have to wait until Royal Mail returned the parcel back to us. We would then repost back out with the correct details. Unfortunately, we are not able to offer refunds in instances where you have provided the incorrect shipping details. 


Postage Options

Royal Mail Tracked 48®

Tracked to delivery point for peace of mind

**Delivery aim: 48 hours after dispatch


Royal Mail Tracked 24®

Tracking to delivery point and next-day delivery

**Delivery aim: 24 hours after dispatch


Royal Mail Special Delivery Guaranteed by 1pm®

Guaranteed by 1pm next-day

**Delivery aim: Guaranteed by 1pm next working day after dispatch


Europe International Tracked & Signed
**Delivery aim: 3-5 working days after dispatch
Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days


Worldwide International Tracked & Signed
**Delivery aim: 5-7 working days after dispatch


Note: International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East.

**Postage ‘delivery aim’ times are estimates and not guarantees. They may be affected by factors over which Plum’s Personalised Gifts has no control, including incorrect delivery addresses, customs delays and Post Office delivery restrictions. Orders affected by such delays may take as long as 5 weeks to arrive. Plum’s Personalised Gifts will take no action on these orders during that time.

Postage Costs

Postage costs vary and depend on the weight, size and destination of your order, this will be automatically calculated at the checkout.


Postal Delays 

Once we pass your Plum’s Personalised Gifts order to Royal Mail your package is with a different provider. We completely understand delays are frustrating, however once your order is with Royal Mail, any issues need to be investigated by Royal Mail. We are unable to contact them on your behalf to see if they have any other information. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Lost Parcels
In very occasional circumstances, Royal Mail may lose a parcel. This can be very frustrating for everyone, and we ask for your understanding. It is very rare that this happens and if in the unlikely event this happens to you, we will endeavour to work with you to help locate it. Royal Mails policy states you must wait 21 working days after the item has been posted for a parcel to be considered 'lost'. After this time your item/s will be remade, subject to stock and usual turnaround times.

In no circumstance will refunds be given for lost parcels.


Import Duties and Customs:

When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that Plum’s Personalised Gifts have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Our Promise

We will ALWAYS do our best to ensure the processing time is as low as possible, however at busier times of the month including around payday or sale days we may need to increase the processing time. This may not be updated on our shipping page.