Unfortunately, we are unable to accept returns or offer refunds on any custom or personalised orders, unless however we have made a mistake on our behalf or in the unlikely event the product arrives to you faulty. This must be proven on the day of delivery with photographic evidence, if you feel the item is broken please take a picture of the parcel before opening also. Please ensure you supply the right personalisation details and ensure all spelling is correct when ordering as we will print exactly what is received at the time you place your order. Personalised clothing items tend to be true to size but if they are a smaller fit we will state this in the product description. We can NOT offer refunds or replacements for custom or personalised orders which do not fit so please ensure you check product descriptions or seek further information from us before ordering if you have any queries.
We will always be happy to help in any way we can.
Anything that does not require personalisation can be returned for a full refund within 14 days of receiving your order ONLY IF the item is unworn, tags intact and in original packaging. Please note that you will only be refunded for the item cost and not for the original postage paid. If you wish to return an item please get in touch via email only. We will only refund once item is received back and has been checked.