Our current dispatch time is up to 7 working days. Please note this does not include bank holidays or weekends. Although I aim to get all orders dispatched within 7 working days there may be occasional delays due to suppliers running at a reduced capacity meaning I'm not receiving stock as quickly as normal.
Once your order is complete it is then posted via Royal Mail 48 Hour Tracked Service. Royal Mail continue to run at increased demand so please remember delays are possible. Royal Mail ask that you wait up to 10 working days before you assume a parcel is missing.
Please note that I am 1 person running all aspects of this business from home alongside also working and having a young family, so please be patient with me when it comes to response times with messages/emails etc. I try my very best to complete all orders and get them dispatched as soon as possible. I respond to all queries and will do this as soon as possible.
Each order is individually designed and cut in house and printed by hand, personalised especially for you. This requires time to ensure quality is maintained. Our current turnaround time will always be displayed at the top of our website. Please ensure you take this into account before ordering. Turn around time is the estimated time for your product to be dispatched and does not include additional postage time. All orders are dispatched via Royal Mail and sent by tracked services. We can not be held responsible for any delays caused by Royal Mail.
We will always try our best to get your order to you as soon as possible. However, there may some occasions where we may have to go over our turnaround time, for example, delays of stock from suppliers. If this is the case you will be notified and will be offered a refund if you feel the delay means you no longer require your order. We can only apologise for this and try our very best to avoid delays.
At checkout we do provide a special instructions box. This box can be used for any specific design requests or if ordering for a specific date. For example, if you are ordering a gift, you could specify in this box the date you need them before. If this date is earlier than our current turnaround time please ensure you contact us prior to placing your order to confirm we are able to accommodate your order. It is important to contact us prior as we will not look at this box until it comes to starting your order which in busy periods may be 2/3 weeks after placing your order.
Unfortunately, if you place an order which is required earlier than our current turnaround time and you don't make prior contact with us requesting an earlier date we will be unable to refund you if we have made a start on your order.
Please ensure you check you have provided the correct shipping details including door number, street name and postcode within the shipping details section. Failure to do so could result in your order being posted but Royal Mail being unable to deliver. In this instance, you would have to wait until Royal Mail returned the parcel back to us. We would then repost back out with the correct details. Unfortunately we are not able to offer refunds in instances where you have provided the incorrect shipping details.